Frequently Asked Questions (FAQs)
If you have a question or concern not listed, please reach out to our team for further assistance.
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Please fill out the contact form on our website and list any concerns you may have.
You may also call or email our office during operating hours to book an appointment.
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Please reach out to our team and we will do our best to provide you your bill in a timely manner.
You can click on ‘Request Your Bill’ in the top right corner of our website or call/email us.
Payments must be made with a credit card through email or a mailed check sent to our business address.
(Invoices are emailed, while statements are sent through the US mail.)
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Please contact us in late March or early April to schedule turn ons.
Usually, we begin turning off systems in late September and they should be drained by early November to prevent damage.
*Note: Depending on the year’s temperature, that timing may change.
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Please refer to this document for directions. If you encounter further issues, please contact us.
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RPZ backflow testing should take place in the Spring. RPZ backflow testing is a yearly requirement and we recommend testing the backflow once the irrigation system is turned on. It should be tested before your system is shut off, otherwise it cannot be examined.
Please notify us if you would like your RPZ backflow tested when we turn on your system.
*Note: Testing is done at a separate time.
Often you may receive a letter from your village requiring your system to be tested. If you are unsure about whether or not your backflow needs testing, please check with your city or village. We do not control mandates.
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A RPZ is a type of backflow device that protects drinking water in your home or business and the city water supply from contaminants.
The RPZ Device prevents back pressure and back siphonage (if reduced pressure exists in the supply piping allowing undesirable substances to be drawn into the drinking water supply). Contaminants can enter an irrigation system from fertilizer or pesticides that are sprayed on lawns. If there is a water leak in the house, house water service break, city water main break, or hydrant flushing, the water pressure can drop, causing systems to back up into the drinking water supply. If this occurs, the RPZ will open up, and dump water out rather than allowing potentially contaminated water to backflow into the drinking water supply.
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Illinois State Law requires the use of an RPZ as outlined in the Illinois State Plumbing code and Illinois Environmental Protection Agency. All city governments must comply with these laws. The law not only requires the use of an RPZ device but that device must be tested once every year. Only a licensed plumber with a Cross Connection Certification License can test and certify the proper operation of an RPZ valve. Once the RPZ is tested, the certification paperwork will be forwarded to the city or village. Your RPZ valve must be installed and the water must be turned on from inside the house in order to test the valve.
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VIDEO: Hydrawise 10min Setup
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Either a Hunter or Rainbird water sensor will be installed when your system is first set up. Depending on your system and model, the method to fix the problem may vary. Please follow the instructions listed on your device.
Sometimes, the device just needs a new battery, but other times the problem is more sensitive and is within the actual system itself.
If you encounter an unforeseen problem, please contact our office and we will send a serviceman to solve your issue.
Hunter:
VIDEO: X2 Irrigation Controller: Adding a Rain Sensor
Rainbird:
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Roy Yauch was a co-founder and dear friend of Jim Halloran. They met at A.C. Oughton, where they both gained over a decade of experience in the irrigation industry. Together they started Halloran & Yauch, Inc. in 1967. A few decades after opening and finding success, Roy decided to gracefully part ways with H&Y and retire. He trusted Jim to carry on the company and for three generations, the Halloran family has continued to make the business flourish.